## Terms & Condition

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These General Terms and Conditions govern the access and use of our mobile applications, products, software, websites, APIs, and other services and, where applicable, other service providers available on or through the Platform. By using the Platform, you agree to follow and be bound by these Terms and Conditions, including any policies referenced herein. We may modify these Terms and Conditions or any additional terms that apply to the Platform to, for example, reflect changes to the law or changes to the Platform. You should look at these Terms and Conditions regularly and your continued use of the Platform will constitute your acceptance of any revisions to these Terms and Conditions. We will post notice of modified additional terms in the applicable service. If you do not agree to the modified terms for the Platform or any service we offer, you should discontinue your use of the Platform or that service.

Your use of the Platform is governed by additional agreements and terms, including our user agreements and any third-party terms and conditions.

- When registering with us as a customer, we ask you for detailed information, which we will use to verify your identity and protect against fraud, among other reasons discussed below.
- We gather Personal Data at other times when managing your Token Trade Ex account, such as from surveys, during support or customer care, or during investigations.
- We automatically collect information sent to us by your computer, mobile phone, or other devices to improve your experience.
- When you use a location-enabled device with our Service, we may collect geographical location data or use various means to determine your location, such as sensor data from your device that may, for instance, provide data on nearby cell towers and Wi-Fi access spots

What Personal Data do we collect?
Token Trade Ex only collects the Personal Data we need in order to offer and support our Service and meet our legal and regulatory obligations, which may vary depending on our relationship with you.
Here is an overview of the Personal Data we collect from or about you:

- Identity verification data: To verify your identity, we collect your name, address, phone, email, and other similar information. We may also require you to provide additional Personal Data for verification purposes, including your date of birth, the taxpayer or government identification number, or a copy of your government-issued identification. We may obtain information from affiliated and non-affiliated third parties, such as credit bureaus, identity verification services, and other screening services to verify that you are eligible to use our Services, and will associate that information with the information we collected from you. As part of our identity verification process, Token Trade Ex uses Veriff to verify your identity by determining whether a selfie you take matches the photo in your government-issued identification. Veriff’s facial recognition technology collects information from your photos that may include biometric data, and when you provide your selfie, you will be asked to agree that Veriff may process biometric data and other data (including special categories of data) from the photos you submit and share it with Token Trade Ex. Automated processes may be used to make a verification decision. Veriff’s privacy policy describes its collection, processing, storage, and use of your personal data in more detail. In lieu of Veriff, some users may choose to use globalID to verify their identity. GlobalID is a digital identity platform that allows users the ability to store their personal data securely on their devices and directly control who can access that data. GlobalID’s privacy policy describes its collection, processing, storage, and use of your personal data in more detail.
- Address verification data: Token Trade Ex uses Trulioo to validate your physical address. Automated processes may be used to make a verification decision. The privacy policy describes the collection, processing, storage, and use of your personal data in more detail. We additionally may require further address verification and validation through our partner, Sumsub by requesting that you provide us with documentation verifying your physical address such as bank statements, utility bills, Internet/cable TV/house phone line bills, tax returns, council tax bill, and or government-issued certifications of residence. SumSub’s privacy notice describes its collection, processing, storage, and use of your personal data in more detail.
- Financial data: In addition to identity verification, Token Trade Ex may collect various information regarding your finances through third parties in order to be able to perform the transactions you request on the platform and to ensure compliance with regulatory requirements (e.g., anti-money laundering laws) and our own internal policies; in order for this to function, we must share some aspects of your Personal Data with these third parties. The information we receive from these third parties may include accounts you hold, balances, transactions, and a risk score. When linking your existing bank account to the Token Trade Ex platform, users in certain jurisdictions may use Plaid, a third-party service, to seamlessly link accounts, and in order to do so, information about your bank account is shared by Plaid with Token Trade Ex. The collection and transfer of this information are subject to Plaid’s privacy.
- Account activity data: We collect information about your transactions, payments from or to you, your other activities on our site or Service, and other details of products and services you have purchased from us.
- Application use data: We may collect data on your interaction and use of our Service. This includes visits to our website or app, sign-up activity, your bank account, credit card, and other payment details to enable you to enter into transactions on the Service, along with any additional information you may disclose to our user support team in order to resolve problems you report.
- Your device data: We collect and process your internet protocol (IP) addresses, your login data, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website or any of our software applications.
- Marketing data: We collect and process your preferences in receiving marketing from us, your email address, including hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising, and where you may have seen Token Trade Ex advertisements.

Contact us for further inquiries

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